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(More customer reviews)I ordered a Dell Inspiron laptop 1 1/2 years ago and it worked great until recently. The screen went black and the system would not start. Turned out that the video card had failed.
I contacted Dell customer support to activate my next business day warranty and after more than a week I have gotten nowhere with them. My claim has been "escalated" twice with the same excuses and refusal to fix the problem. They claim they have no video cards in stock and I will have to wait 2-3 weeks for a replacement card, 2-3 weeks for a loaner system, or 2-3 weeks for a replacement system -- basically my NEXT DAY warranty is anything but.
I explained that this is a mission critical system and a 2-3 week delay is unacceptable given the high price I paid for the next day warranty. I offered to take another make or model of graphics card and even offered to go buy the card myself if the agreed to pay
for it.
They refused to help in any way. So, I am left with a useless laptop for 2-3 weeks until it becomes convenient for them to honor the
warranty. I will never buy another Dell product again and recommend that others who are not technically experienced with fixing computers or that need a "mission critical" system that they look elsewhere because Dell cannot be relied upon to fix broken systems in a timely manner.
Click Here to see more reviews about: DELL Inspiron 1720 17" Widescreen Notebook, 2.0GHz INTEL CORE 2 DUO, WiFi, 4GB RAM, 320GB, CDRW/DVDRW+DL, Webcam, Bluetooth, Windows Vista Home Premium
As one of the first of the mainstream computer manufacturers to develop a laptop around the new Intel Core Duo processor, Dell has much riding on the success of the new Inspiron 1720. The 2.0GHz Core 2 Duo processor will either sink or swim in Dell's mainstream portables depending upon its reception here. Matched with 4GB of PC2-5300 DDR2 that promises to run even the thirstiest applications with aplomb, the major yardstick is not whether Core 2 Duo can keep pace with the Pentium M (Dothan), but whether it can perform without reducing battery life to minutes rather than hours. Yet having said that, it is easy to think that the Inspiron's sole point of interest is the aforementioned CPU. You see, this is Dell's attempt at an all-in-one laptop: a workhorse that sits as comfortably in office attire as it does in casuals. With fast-access email buttons, ample memory and a weight of 3.6kg, it's a suitable office-based and on-the-go machine. Yet with Media Center bundled in, to give the control buttons at the foot of the casing something to do, and a 17in widescreen display, the Inspiron seems built for handling movies as comfortably as Excel spreadsheets. Visually, the arctic silver and black casing is an interesting reworking from Dell. The colour scheme and layout of the keyboard and tracker pad hint at a classiness that some might dismiss as tacky trend-chasing. But it actually works rather well, giving the screen a comfortable border in gentle silver rather than harsh black.
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