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(More customer reviews)So, these computers rarely break. But they do sometimes break.
If yours breaks, forget about it. Just go buy a new one.
I don't like worrying about my warranties, so although the computer comes with a well-written standard warranty, i purchased
the
$250.00 Protection Plus Warranty Upgrade (Years 1-3) plus i purchased the
$180.00 Toughbook Premier 3 Year Service Upgrade and i also purchased the
$175.00 3-Year On-site Service
My computer broke (i dropped it--not from Six feet, but from about the height of my bedside table...)
Panasonic made me prove the warranty by sending a copy of my sales reciept before they would even talk to me about service.
Then they tried to talk me out of having the on site service, saying it would be faster and easier if i just sent them the computer.
The onsite service guy was nice, but had not been trained on how to fix the Toughbooks, so he took it home with him and sent it to Panasonic.
That was a week ago.
The onsite guy said i should leave my hard drive inside the computer.
He called later and said Panasonic would send me a new computer right away.
Then he called back and said that they would not cover accidental damage...and i should have bought one more warranty...
I pointed out that the warranty covered "non-intential damage"...their representative said that while "non intentional" seems to mean "accidental" it does not mean that "accidental" is covered!
The manager at Panasonic promised to look into my case...but never called me back.
One of my warranties included 'overnight' service.
I was later told that "overnight' means next business night, which, on a Friday, means Monday...but because Monday comes after Sunday, Monday means Tuesday...
Anyway, they have my money, and my computer....and this review.
Click Here to see more reviews about: Panasonic Factory Refurbished CF-29 13.3" Tough Notebook
Out in the field or down in the dirt, the durable Panasonic Toughbook 29 is built to take a beating. tested for ruggedness, this brawny workhorse is encased in magnesium alloy, with durability designed into every seal, hinge and connector. Plus, as the industry's fastest fully-rugged mobile PC, it's built for lightening-quick processing and wireless connectivity. Communicate in real time from remote areas, access databases online and run sophisticated software applications even in the harshest environments. * Operating System: Microsoft Windows XP Professional * Mobile Technology: Intel Centrino Mobile Technology * Chipset: Intel 855GM * Bus Speed: 400 MHz * Installed RAM: 256 MB * RAM Technology: DDR SDRAM * Max Supported RAM: 1 GB * RAM Speed: 333 MHz * Installed Cache Memory: 1024 KB * Hard Drive Capacity: 40 GB * Storage Controller Type: IDE * Display Tech; XGA TFT LCD * Display Max. Resolution: 1024 x 768 * Graphic Processor: Intel 855GM AGP 4X * External Video Resolution: 1280 x 1024 * Audio Output Type: HeadphonesSound cardSpeaker(s) * Audio Input Type: Line In (3.5mm)Microphone * Expandability: 2 x Type I/II PC Card Slot, Docking Station/Port Replicator, 1 x Type III PC Card Slot * Expansion Ports: 1 x USB 2.0, VGA out, Parallel Port, Serial Port, PS/2 Port, RJ-11 (modem), RJ-45 (NIC) * Security Features: Kensington Lock Slot, DriveLock, Administrator Password* Input Method: Keyboard * Networking Type: Integrated 10/100 Network CardIntegrated Wireless LAN * Data Link Protocol: EthernetFast EthernetIEEE 802.11bIEEE 802.11g * Modem Type: Fax / Modem * Battery Run Time: 4 Hours * Battery Technology: Lithium ion * Free GearHead Quick Webcam WC330i * 90 day Distributor parts and labor warranty * Dimensions: 11.8" x 9.5" x 2.3" * Weight: 7.9 lbs.
Click here for more information about Panasonic Factory Refurbished CF-29 13.3" Tough Notebook
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